Returns & Exchanges

Something didn’t work out as planned? No worries, we’ll get you sorted!

We happily accept returns for hats in their original unworn condition with tags attached (if applicable). We also require a receipt or proof of purchase. Returns must be lodged within 30 days from the date you received your hat. Once received, we’ll provide you with a store credit or refund. 

Store credit: Free return shipping - we’ll send you the pre-paid label for printing and attaching to your parcel. This store credit does not include postage for the new item.  Store credits are valid for 12 months from issue date and will be issued as an online gift card. Gift cards cannot be refunded and can only be used through our online store. 

Refund: $10 will be deducted to cover the cost of the pre-paid shipping label which we’ll send to you for printing and attaching to your parcel. 

Don’t have a printer? Labels can usually be emailed to your post office of choice for printing at a small fee. 

How to make a return:

To receive a return, whether for a store credit or a refund, you need to lodge your return by emailing us at hello@ashiver.life with ‘Return’ or ‘Refund’ in the subject.  

What to include in the email:

1. Enter in the email address used to place your order.
2. Your eligible item(s) will be available to return, just select the item(s) you wish to return
3. Select your reason for return
4. Select either the ‘refund' or ‘store credit’ option

You will then be issued with a pre-paid postage label to attach to your parcel to lodge at your nearest post box. For refunds, $10 will be deducted from your refund to cover the cost of the pre-paid postage label. Depending on your payment method the funds may take 2-3 business days to clear back into your account. All refunds will be processed back to the original payment method used to place the order.

If there’s anything you’re unsure about, send us an email at ashiverlife@gmail.com